Xsport FAQ — Answers to Your Questions
All in One Place

To update basic details like your name or date of birth, please reach out to our support team via live chat. For security reasons, these changes cannot be made directly by the user.

For mobile number changes:

• An OTP will be sent to your old number for verification.
• Once the OTP is verified, a new OTP will be sent to the new number.
• Once both OTPs are verified, the number will be updated.
• If your old number is no longer in use, you will need to verify your identity using your National ID.

Your email address can be changed directly in account settings — go to Profile > Personal Information > Edit Email.

Wagering requirement refers to the total amount you need to bet before you can withdraw your bonus funds.

Example: You received a ৳1,000 bonus with a 10x wagering requirement. That means you must wager a total of 10 × 1,000 = ৳10,000 in wagers before withdrawing.

Keep in Mind:

• Not all games count toward wagering when playing with bonus balance — slots and casino games typically count at 100%.
• Sports Betting requires a minimum odds threshold to be met (typically 1.70 or higher).
• Bonus validity is typically 7 to 30 days — if the requirements aren't met in time, the bonus will be forfeited.
• Under the "Bonus" tab in your dashboard, you can track the progress of each bonus in real time.

To view the terms of a specific bonus Rewards Page Check the info section or ask support.

The minimum bet amount on xsport varies slightly depending on the game type:

• Sports Betting: Minimum ৳10 per bet.
• Live Casino: Usually starting from ৳50, though some tables go as low as ৳20.
• Slots: Minimum ৳1 per spin.
• Jackpot Games: Minimum ৳5 per round.

Maximum bet limits vary by game and event. VIP members generally enjoy higher limits.

For limits on a specific market or game, check its info section — minimum and maximum bets are clearly listed for each.

KYC (Know Your Customer) verification is mandatory before your first withdrawal on xsport. This is to protect both you and the platform.

Required Documents:

• Proof of Identity (one of the following): National ID (NID), passport, or driving license.
• Proof of address (required in some cases): Utility bill or bank statement (within the last 3 months).
• Payment Verification: Proof that the registered bKash or Nagad number belongs to you.

How to deposit:

1. Log in to your account and go to Profile > Identity Verification.
2. Take a clear photo of the document (all four corners visible, well-lit).
3. Upload a file (JPG, PNG, or PDF — max 5 MB).

Verification is usually completed within 24 to 48 hours. If it's urgent, contact support and your case will be prioritized.

Forgetting your password happens to everyone. xsport's recovery process is straightforward and usually takes under 3 minutes.

Step-by-step:

1. On the login page Go to the login page and click the "Forgot Password?" button.
2. Enter your registered mobile number.
3. A 6-digit OTP will be sent to that number — usually within 2 minutes.
4. Use the OTP to set a new password.
5. Log in with your new password.

Tips: Your new password must include at least one uppercase letter, one number, and one special character — for example, Xsport@2026. If your mobile number has changed, contact support directly.

Xsport's policy is: One Person — One Account. Multiple accounts under the same name or from the same device/IP address are strictly prohibited.

For family members: Two adults living at the same address may hold separate accounts, provided that —

• Each person must have their own NID registered in their own name.
• Both payment accounts (bKash/Nagad) must be registered in your own name.
• Deposits cannot be made from one person's account on behalf of another.

In any suspicious situation, xsport may review both accounts. If multiple accounts are confirmed, both accounts risk being closed and balances forfeited. If you're unsure, check with support before proceeding.