PRIVACY
Data Protection Policy

Xsport Privacy Policy — How Your Information Is Kept Safe

What you share on xsport belongs to you alone. This page clearly explains what data is collected, where it is stored, who can access it, and what you can do about it.

Last Updated: January 2026
256-bit SSLFull Encryption
Never Sold to Third PartiesYour Data, Your Control
Minimal CollectionOnly Necessary Data
What This Policy Covers
What Information We Collect
How Your Information Is Used
Cookie & Tracking Policy
Third-Party Sharing
Your Rights
Data Deletion Request

Xsport's Commitment to Your Privacy

Steps We Take to Protect Your Information

1 Encryption
Military-grade SSL encryption

Xsport uses 256-bit SSL across all pages and transactions — the same standard used by leading banks worldwide. No third party can read your payment or personal information in transit.

2 Data Collection
Only the necessary information is collected

Xsport does not collect unnecessary data. Only what is strictly required to operate the service is gathered. Card numbers, full NID copies, and biometric data are never stored on our servers.

3 Never Sold
Your data is never sold

Many platforms sell user data to third parties. xsport does not — not ever. Your name, phone number, and behavioral data are never shared with advertising companies.

4 Access Controls
Accessible only by authorised staff

Even within xsport, not all staff have access to all data. Role-based access control ensures that each employee can only view the information relevant to their specific role.

5 Right to Erasure
Data can be deleted upon request

You can request the deletion of your account and personal data at any time. Once submitted to Support, all data — except what must be retained for legal reasons — will be deleted within 30 days.

6 Regular Audits
Regular security audits

Xsport's data protection measures are regularly audited by third parties. Any vulnerabilities identified are resolved as quickly as possible, and affected users are notified.

Who This Policy Applies To

This Privacy Policy applies to all users of the xsport.im website and app. Continuing to use the platform constitutes acceptance of this policy.

1 Introduction & Purpose

Xsport takes user privacy very seriously. This Privacy Policy ("Policy") explains what information xsport collects, where and how it is stored, who can access it, and what steps you can take if you wish.

This policy is written in plain, accessible language so that all users in Bangladesh can easily understand it. Rather than complex legal terminology, the key points are communicated clearly and directly.

If you have any questions, reach out to xsport Support at any time. Privacy-related requests are responded to within 72 hours.

2 What Data Is Collected

Xsport collects only the information necessary for service delivery, security, and legal compliance. Details are outlined below:

Data Type Sources of Data Collection Mandatory
Name & Date of Birth Registration Form Yes
Mobile Number & Email Registration Form Yes
Identity Information KYC Verification Process On Withdrawal
Transaction History Platform Operations Yes
Gaming Behaviour & History Platform Usage Yes
Device & IP Information Automatic (Security) Automatic
Cookies & Session Data Browser / App Functionality
Support Conversations Live Chat / Email Optional

Xsport does not store card numbers, full NID copies, or biometric data on its own servers. All payment processing takes place entirely within bKash and Nagad's own secure systems.

3 How Your Information Is Used

Collected data is used for the following purposes:

  • Account Management: To handle login, identity verification, and account security.
  • Payment Processing: To process deposits and withdrawals and to detect fraud.
  • Personalized experience: To provide game recommendations and offers tailored to your preferences.
  • Customer Support: To troubleshoot issues and improve our services.
  • Legal Compliance: For generating reports required by licensing authorities.
  • Responsible Gaming: To detect unusual gaming behavior and provide support when needed.
xsport does not share your data with third parties for advertising or marketing targeting purposes.

4 Who Your Information Is Shared With

Xsport does not sell your data or share it without authorization. Data may be shared only in the limited circumstances outlined below:

  • Game software providers (Evolution Gaming, Pragmatic Play, etc.): Only session data necessary to run the game — no personal identification.
  • Payment processors (bKash, Nagad): Only the information necessary to complete the transaction; the payment provider's own policies apply.
  • Law Enforcement Agencies: Where required by a court order or legal obligation — and only the specific information requested.
  • Licensing Authority: As part of reporting required by regulatory authorities.
Before sharing any data with a third-party service provider, we require them to sign a confidentiality agreement.

6 Security Measures

Xsport follows industry-leading standards to keep your data secure:

  • 256-bit SSL encryption with TLS 1.3 across all data transmissions
  • Sensitive data stored on our servers is encrypted with AES-256
  • Two-Factor Authentication (2FA) available
  • Automatic alerts when unusual account activity is detected
  • Regular penetration testing and security audits

That said, no method of transmission over the internet is 100% secure. In the event of a security incident, affected users will be notified as quickly as possible.

7 Data Retention Period

Xsport does not retain your data longer than necessary. General guidelines:

  • Account Information: For as long as your account is active, and for up to 5 years after closure in accordance with legal obligations.
  • Transaction Records: Up to 7 years, as required by financial regulatory rules.
  • Support conversations: 2 years after resolution.
  • Cookie Information: Session cookies — cleared when the browser is closed; persistent cookies — up to 1 year.
Certain data must be retained for a specified period due to legal obligations. Requests to delete such data before that period expires may not be possible to fulfill for legal reasons.

8 Your Rights

You have the following rights regarding your data on xsport:

Right to Access

You can request to view all personal information xsport holds about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request deletion of your data, except where retention is required by law.

Right to Restrict Processing

You can request that we stop using your data for specific purposes.

Data Portability

You can request a copy of your data in a common, readable format.

Marketing Opt-Out

You can opt out of promotional communications at any time.

To exercise these rights, contact xsport Support. Requests are typically processed within 30 days.

9 Protection of Minors' Data

Xsport is strictly for users aged 18 and above. We do not knowingly collect information from minors.

If a minor manages to create an account and this comes to our attention, that account will be immediately closed and all associated data deleted.

If you believe a minor has created an account, please notify our Support team — we will act promptly.

10 Policy Updates & Contact

Xsport may update this Privacy Policy as needed. For significant changes, you will be notified via your registered email or a platform notification.

Continuing to use the platform after any changes are made will be taken as acceptance of the updated policy. We recommend checking this page from time to time.

For any privacy-related questions or requests: support@xsport.im or contact us directly via live chat.

Our Commitment to Data Protection

Your data at xsport means your trust. We work every day to honor that trust.

Thousands of players across Bangladesh use xsport. Every single one of them has their data protected with equal care — whether they hold a VIP or a standard account.

Data protection is not a sales pitch — it is a core operating principle at xsport. We will never compromise on this commitment.

Security Guarantees at a Glance

What xsport Will Never Do

  • Does not sell your data to third parties
  • Your data is never sold to advertising companies
  • No promotional messages without consent
  • Card numbers and PINs are never stored on our servers
  • No data is retained longer than necessary
  • Does not disclose data to law enforcement without a court order

FAQs

Frequently Asked Questions by xsport Users

Participants in xsport tournaments and leaderboards are shown by a display name or username — your real name, mobile number, and other personal details are never revealed. You choose your own username, which is what identifies you in the rankings. Tournament rules generally specify prize amounts, eligibility criteria, and scoring methods. When results are announced, only the display name is shown, not your real identity. So feel free to join tournaments with complete peace of mind.

To change the language on the xsport platform, look for the language selector in the top right corner or under Account Settings. Selecting Bengali will switch the platform menus, bonus information, and support to Bengali. However, some live casino games and slots are developed by third parties — such as Evolution Gaming and Pragmatic Play — and their language depends on the game's own interface. Many games include a language option within the game itself, though some may not. xsport's live chat support is always available in Bengali.

Your data is safe — play with complete peace of mind

Your privacy is fully protected at xsport. Create an account today and enjoy instant transactions via bKash or Nagad.

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